Sallie Brooks Found Refuge at RMHC

Thousands of families have walked through the doors of Ronald McDonald House Charities of Greater Chattanooga to stay while their child is in the hospital. Many of those families, after they have stayed at RMHC, have chosen to give back by becoming donors, volunteers, or even board members. For Sallie Brooks, a former RMHC resident, she has chosen to give back to the organization in each and every way she possibly can.


“I didn’t realize the scope of our mission at Ronald McDonald House until my daughter was in a car wreck and we had spent two nights in the waiting room,” said Sallie. “Finally someone said you can go over across the street and there’s a place for you.”


22 years ago, Sallie and her late husband Mark’s daughter endured a horrific, life-altering car accident. This car accident resulted in their daughter Kelly undergoing numerous emergency surgeries due to ruptured intestines from the impact, facial surgery from a cracked jaw and countless broken bones in her face and a severe spinal cord injury. Kelly was 16-years-old at the time.


All the while and for months after the accident, Sallie and Mark needed to process and plan their next steps of this life changing event that left their daughter with a long journey to recovery, all while discovering Kelly was now paralyzed from the waist down.

Throughout this entire process, Sallie and Mark never felt alone. However, having been given their own personal waiting room in Erlanger Hospital due to the volume of visitors, they became overwhelmed by the support.


“It was wonderful to have that support from family and friends, but also I had no time to process what was going on or figure out what we needed to do,” shared Sallie. “So, looking back, I always say when we came to RMHC it became our refuge.”


For Sallie, the Ronald McDonald House was where she and her family could process and rest in the midst of something so horrible that their child was enduring. “It was a place Mark and I could get away from the crowd and we could even sleep a little,” said Sallie. “I will never forget the two weeks that you served me and I was in the worst state of my life I had no idea what I was doing half the time, but I didn’t have to because you all were just providing anything and everything.”


With Kelly as the oldest of their three girls, Sallie and Mark needed RMHC not only to process and take care of one another, but they needed moments to feel like a family again.


“The girls would come after school and eat the RMHC meals with us and it would give us family time, said Sallie. “Food is necessary to nourish our bodies, but it is also a comfort and a place that people can gather to eat and reconnect.”


Throughout their two weeks at their home-away-from-home, they were able to witness not only how the organization helped them, but how RMHC helps other families going through the same experience.


“Where you see the most people in this house is about two in the morning in that big kitchen. You hadn’t eaten all day because you’re trying to process,” said Sallie. “Nobody is here that’s not going through something horrible and everybody was in the middle of the night trying to find something to eat. You’d be in your pajamas in the kitchen and you run into everybody raiding the refrigerator.”


During a time when they were at a loss at how each day would look let alone the next meal would be, RMHC created a space where Sallie and Mark could tuck each of those worries away and focus solely on Kelly’s recovery.


“I think everybody can relate to being fed and comforted in a difficult time in their lives,” said Sallie. “To this day, when I walk through that door my stomach flip flops. There is a smell in this house that brings all the memories back and that’s why I am so grateful for this house.”


Now decades later, Sallie and her entire family understand the importance of Ronald McDonald House Charities and how it has shaped their lives.


During the House’s kitchen renovation in early 2022, Sallie and her family donated funds to create an ADA compliant portion of the RMHC kitchen, in honor of Mark and Kelly. Sallie continuously dedicates her time as a volunteer, board member and advocate for the continuation of keeping families close at Ronald McDonald House Charities of Greater Chattanooga.



“This place has my heart and I think it always will,” said Sallie.

The Johnson Family

By Izabelle Bradley • January 27, 2026
After giving birth at eight months and undergoing an emergency C-section, Toni Ann Johnson learned her son, Azari-Asher, would need to stay in the NICU. With limited mobility, her team at Erlanger referred her to Ronald McDonald House so she could remain close while recovering. “I stayed for almost three weeks and it was the best experience having gone through that painful ordeal,” Toni Ann said. “I remember how safe and welcoming the environment was and the staff was always there to greet us with a smile or give us extra treats.” Having a place so close to the hospital gave her comfort during a difficult time. “The biggest help was the convenience of it all being so close and not feeling lost or like you’re going through it alone,” she shared. “The whole experience was such a blessing and memorable; it meant the world to me just to be able to talk and share laughs with the staff and other families there,” Toni Ann said. “Not having to think about anything apart from rest and your baby was the ultimate gift and we are forever grateful to RMHC.” Today, both Toni Ann and Azari-Asher are healthy and thriving.

The House’s First Guest

By Izabelle Bradley • January 13, 2026
In mid-October 1990, four-year-old Daniel Bailer became very sick with pneumonia and was admitted to Children’s Hospital at Erlanger. What began as a hospital stay quickly became a long and uncertain time for his family. Daniel spent nearly 50 days in the Pediatric Intensive Care Unit and about 70 days total in the hospital. At the time, the Bailer family lived in Dalton, about a 45-minute drive away. Renee stayed in Chattanooga during the week while her husband continued working. Each night, she slept in the PICU waiting room, resting in chairs and using a public restroom to shower. Most of her time was spent just outside Daniel’s room. During their stay, Daniel’s health quickly became extremely critical. He was placed on a ventilator, taken off, then put back on again and later required a tracheostomy due to recurring pneumonia, which extended his stay even longer. During that time, Renee relied heavily on the nurses and doctors caring for her son. “The nurses and doctors became my lifeline,” Renee said. “They knew I was sleeping in the waiting room chairs every night.” About a week before the Ronald McDonald House Charities of Greater Chattanooga officially opened, founding director Jane Kaylor and hospital staff approached Renee and asked if she would like to stay at the House. “I’ll never forget that moment,” Renee said. “They told me I could come over and sleep in a real bed, and I said, ‘ Take me!’ It was like a godsend.” Renee was hesitant at first to leave the hospital, even briefly, but staff reassured her she was in good hands and Daniel was only steps away. She was given a pager in case Daniel needed her and knew security could get in contact if anything happened overnight. She agreed and became the first guest to ever stay at the House. Renee stayed for about a week in a handicap-accessible room with a private bathroom, shower, and bed. For the first time in weeks, she was able to rest. “The peace and quiet were incredible,” she recalled. “I’d been surrounded by people and hospital noise for weeks. To sit on a couch, to breathe, to feel cared for—it was life-changing.” Today, Daniel is 39 years old. He is wheelchair-bound but healthy and works as a sculptor and artist, creating and selling his artwork. “It was like angels sent me there,” Renee said. “That place gave me rest when I didn’t know how I was going to keep going. It will always hold a special place in my heart.”